You?Three people at Brightfield Community Energy, and one empty chair.
Member Services Advisor (Welsh speaker) · Brightfield · Aberdare · £31–33k · Welsh + English
- Climate · community energy
- Welsh-language advice × Co-op democracy
- Closes 20 Dec
Meet the crew. There's a seat for you.
- You?This seatMember Services Advisor (Welsh speaker)
Sarah Mitchell · Member services lead, your manager
“Members are your employer here, not your customers. I’ll show you what that changes on the phone.”
On a bad day: rewrites the AGM pack at midnight.
A Monday in Aberdare
Phones open 9 to 5
- 09:00Phones open, in Welsh and English
- 10:30Call back members waiting on install dates
- 12:30Lunch in Aberdare Park if it’s dry
- 14:00Draft the AGM guide with Sarah
- 15:30Home visit with a member in Cwmdare
- 17:00Set up the hall for the members’ evening, once a month
Why this seat matters
“I rang in Welsh and got an answer in Welsh, from someone who knew my street. That’s why I voted.”
Dafydd Rees, member since 2019, Cwmdare
Members can only run their co-op if they understand their bill, their install and their vote.
3,400 households own Brightfield. They ring about bills, installs and votes, and about one in five would rather talk in Welsh. Right now one advisor covers every Welsh-language call.
This role answers members in Welsh and English, explains the surplus vote before each AGM, and makes sure no member signs up for an install they don’t understand.
Where this role takes you
Brightfield Community Energy's 2030 goal, and where the work is today
3,400member households
34% of the way to the goal10,000member households by 2030
Week 1
You listen in.
A week beside Carys on the phones, then you help run the members’ evening at Aberdare Community Hall on 19 November.
With
1members’ evening in your first fortnight
Is this you?
If two or more of these sound like you, you're worth talking to, whatever your CV says.
- You’ve explained a confusing bill and the person thanked you for it.
- You switch between Welsh and English without thinking.
- You’d rather fix the letter than answer the same question fifty times.
- You think a vote only counts if people understand what it’s for.
What life is like
- Every month
- A members’ evening, in Welsh and English, with tea and a vote.
- Every year
- The AGM. One household, one vote, and staff can become members too.
- Pay
- The highest salary is 1.7× the lowest. Members set the ratio.
- Fridays
- Phones close at 3pm.
What you'll do
- Answer members’ questions in Welsh and English
- Explain bills, installs and the surplus vote
- Write member letters people can actually read
- Help run the monthly members’ evenings
What you bring
- 2+ years in advice, customer service or community work
- Fluent spoken and written Welsh
- Patience with a worried member
- Clear, plain writing
- No energy background. Rhys walks you through a roof install in week two.
Your part in it
- ANSWER
- members’ calls, emails and letters in Welsh and English.
- EXPLAIN
- bills, installs and the surplus vote in plain language.
- WRITE
- the AGM guide to the surplus vote, with Sarah.
- VISIT
- members at home when a phone call isn’t enough.
- RUN
- the monthly members’ evenings with Carys.
What success looks like
- DAY 30
- you’ve sat beside Carys on the phones and helped run a members’ evening in Aberdare.
- DAY 60
- you take Welsh-language calls on your own, with Carys still next to you.
- DAY 90
- the Welsh line is yours, and members hear back within a working day.
What you’ll need
- Fluent spoken and written Welsh
- 2+ years in advice, customer service or community work
- Clear, plain writing
Nice to have, not required
- Experience explaining a ballot to members of a co-op, union or club.
Where you’ll work
- OFFICE
- Aberdare, on-site. The phones run from here.
- VISITS
- Members’ homes around the Cynon Valley, such as Cwmdare.
- HOURS
- UK time. Phones open 09:00 to 17:00, and close at 15:00 on Fridays.
- MONTHLY
- One late evening, setting up the hall from 17:00 for the members’ evening.
Languages
| Language | Need | Why |
|---|---|---|
| Welsh | Required | About one in five members would rather talk in Welsh. |
| English | Required | Every other call, and the team’s working language. |
The essentials
Member Services Advisor (Welsh speaker) · Brightfield Community Energy
- Salary
- £31–33k
- Where
- Aberdare office
- Leave
- 30 days + bank holidays
- Pension
- 8% employer
How you'll interview · about 2 weeks
- 1 · Chat with Sarah, in Welsh
- 2 · Answer three member letters (paid)
- 3 · Meet the team
- 4 · A members’ evening
Your first stop
The phones, beside Carys
Not ready to apply? Talk to Sarah for 15 minutes.
No CV needed. Ask about the work, the people, or what a hard week looks like.