Helix Health
Care navigation for families through end-of-life care · Leeds, UK · Health tech company
Care navigation · Leeds · six NHS trusts
a week that families spend on calls and forms in the last months of someone’s life. We are working to give those hours back.
11hours
Helix family survey, 2025 · 1,400 families · method published in full
How we know
- Families supported
- 38,000
- NHS trusts
- 6
- Families interviewed
- 420
- Partner hospices
- 31
- Research protocols published
- 4 of 4
What we’ve learned
Families make most of their calls in the 72 hours after a death.
High confidence38,000 families, service recordsOne named contact cuts the calls a family has to make by about a third.
Moderate confidence2 trusts, 18 monthsCarers who log medication in Helix report fewer missed doses.
Early signalOne pilot, 210 carers
What we don’t know yet
- How do we listen to bereaved families without adding to their load?Related role: Grief-Informed UX Researcher
- What would probate look like if it were built around one form?Related role: Probate Service Designer
- What do families need from us a year after a death?
Open roles · 2
Join the team making the hardest months simpler
| Role | Team | Location | Pay |
|---|---|---|---|
Grief-Informed UX ResearcherMid-level | Helix Health | Leeds, GB (hybrid) +1 more | £58,000 – £68,000 |
Probate Service DesignerMid-level | Helix Health | Leeds, GB (hybrid) +1 more | £50,000 – £60,000 |
- Team
- Helix Health
- Location
- Leeds, GB (hybrid) +1 more
- Pay
- £58,000 – £68,000
- Team
- Helix Health
- Location
- Leeds, GB (hybrid) +1 more
- Pay
- £50,000 – £60,000
None of these fit you?
New roles appear here as they open.
What we’ve published
- 2025
Paperwork after a death: a survey of 1,400 families
Helix Health research reportReport - 2024
A single named contact for families in end-of-life care: an evaluation in two NHS trusts
BMJ Supportive & Palliative CarePaper - 2024
Consent and pacing in research with bereaved families
Palliative Medicineprotocol paperProtocol
How we work with families
Families set the pace
Any interview can stop at any point, and nobody is asked twice.
Two interviews a day at most
Researchers need time to recover, so the limit is in the protocol.
Clinicians review every change
Nothing families rely on ships without a clinical sign-off.
We publish what didn’t work
Every study is written up, including the ones that changed nothing.
Who you’d work with
Malika Osei
Clinical lead, former hospice nurse
Harper Shaw
Product design, families and carers
Dr Ruth Lowe
Supervision and staff wellbeing
Owen Price
The care navigation service
Gemma Hartley
On the phone with families every day
Not sure which role is yours? Talk to Malika for 15 minutes.
No CV needed. Ask about the families we support, the research, or how we look after the team.